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IT Systems Support Specialist

Company: Bermello Ajamil & Partners, Inc.
Location: Miami
Posted on: November 15, 2019

Job Description:

Job Description:
BERMELLO, AJAMIL & PARTNERS, INC (BA) is currently accepting applications for a skilled IT Systems Support Specialist that will help manage and secure infrastructure operations for the company. Ideal candidate will develop, maintain, support, and optimize network and server infrastructure, data communications, and telecommunications systems. This is a full-time position assigned to our Miami office
Responsibilities:
-- Manage all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the IT Department and systems-- Provide technical support in a professional manner to users by researching and answering questions; troubleshooting problems; maintaining server and workstation performance and close tickets efficiently-- Ensure proper management, maintenance, provisioning and monitoring of all production environments-- Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability-- Monitors the IT ticketing system to ensure timely correction of any incidents-- Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues-- Make recommendations for environment upgrades-- Update and maintain documentation associated with processes and procedures-- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps-- Provide end-user desktop support and minor hardware/peripheral repair as appropriate in order to assist with problem resolution-- Assists in implementation of additions, deletions and major modifications to the supporting infrastructure
Knowledge, Skills and Abilities:
-- IT Infrastructure technologies, including servers, storage and network-- Asset Management / Inventory processes.-- Server & Network deployment strategies.-- Demonstrated strong issue resolution and problem solving skills-- Ability to effectively present information to top management-- Ability to communicate with employees, vendors and other individuals in a professional and courteous manner-- Fluent in English and Spanish.
Specialized Knowledge:Outlook 365-- Sophos Firewalls-- Microsoft Teams-- GotoMeeting-- Microsoft Hyper-V-- SpiceWorks-- Azure-- Vipre Antivirus-- VOIP Phone Systems
Education / Specialized Knowledge Requirements -- High school diploma or equivalent required-- IT certifications preferred-- One (1) to three (3) years in IT or related field

B&A offers competitive compensation and healthcare benefits.
TO APPLYInterested candidates should apply to this job by submitting a cover letter and resume, to the attention of Human Resources. NO Recruiters.Bermello, Ajamil & Partners, Inc. is an Equal Opportunity Employer

Keywords: Bermello Ajamil & Partners, Inc., Coconut Grove , IT Systems Support Specialist, Other , Miami, Florida

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