CoconutGroveRecruiter Since 2001
the smart solution for Coconut Grove jobs

Guest Service Specialist

Company: The Conrad Miami
Location: Miami
Posted on: November 15, 2019

Job Description:

Location: US-FL-Miami# of Openings: 1Category: Front DeskPosition Type: Regular Full-TimeFLSA Status: Non-ExemptAbout Us

Towering over Brickell Avenue, Conrad Miami offers the ultimate in luxury accommodations, a serene rooftop pool, sprawling vistas of the bay, and easy access to elegant entertainment and dining. Conrad Miami is a 2017 TripAdvisor Certificate of Excellence award recipient.

Working for the Conrad Miami comes with many perks, including, complimentary lunch, complimentary dry cleaning and discounted parking and bus/metro passes. We foster a culture of training, mentoring and development. Looking for a great place to start your career? Check out the Conrad Miami today!

Overview

Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.

Responsibilities

  • Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
  • Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
  • Page guests and patrons using the public address system in a courteous and clear manner.
  • Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
  • Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.
  • Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.
  • Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job related duties as assigned.

    Qualifications

    • Must communicate well with guests.
    • Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
    • Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.
    • Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation.
    • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

      Benefits

      HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

      For your physical and mental wellness we offer competitive Medical, Dental and Vision insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

      HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. PI115389797

Keywords: The Conrad Miami, Coconut Grove , Guest Service Specialist, Hospitality & Tourism , Miami, Florida

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Career Fair: F&B, Culinary, & Stewarding Positions
Description: Career Fair December 17th, 2019
Company: TRYP Miami Bay Harbor
Location: Miami
Posted on: 12/10/2019

Banquet Chef
Description: Company Info Delivering Hospitality, Creating Value, Every Customer, Every Time Davidson Hotels Resorts is one of the largest and most successful independent hotel management companies in the industry. (more...)
Company: Margaritaville Hollywood Beach Resort
Location: Hollywood
Posted on: 12/10/2019

Line Cook
Description: Uber Works - Where you can find work that works for you Download the app to find shifts that fit your schedule, skills, and interests. Whether you re looking for seasonal, temporary, or regular shifts, (more...)
Company: Uber Works
Location: Miami
Posted on: 12/10/2019


Retail Shopper Part Time
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you''re (more...)
Company: Shipt
Location: Miami
Posted on: 12/10/2019

Event Concierge
Description: Posting Date Dec 06, 2019 br br Job Number 19171452 br br Job Category Food and Beverage Culinary br br Location Fort Lauderdale Marriott Harbor Beach Resort Spa, 3030 Holiday Drive, Fort (more...)
Company: Marriott
Location: Fort Lauderdale
Posted on: 12/10/2019

Waiter/Serverin Dietary
Description: Location Information Park Summit is a beautiful community in Coral Springs, FL, with more than 270 units offering independent living, assisted living, and skilled nursing care. Key Responsibilities At (more...)
Company: Five Star Senior Living Inc.
Location: Coral Springs
Posted on: 12/10/2019

Restaurant Event Sales Manager
Description: EVENT SALES MANAGER Punch Bowl Social is and always will be a place for people to come and be themselves. We believe in experiential and genuine connection, authenticity in approach, and an inspiring (more...)
Company: Punch Bowl Social
Location: Miami
Posted on: 12/10/2019

Multi-Unit Team Leader
Description: Job Details Company Overview Are you a passionate people leader, capable of managing multiple offices Do you want to work for six months of the year, and have the remainder of the year free to pursue (more...)
Company: H&R Block
Location: Deerfield Beach
Posted on: 12/10/2019

Prep Cook - Choose Your Own Hours
Description: Uber Works - Where you can find work that works for you Download the app to find shifts that fit your schedule, skills, and interests. Whether you re looking for seasonal, temporary, or regular shifts, (more...)
Company: Uber Works
Location: Hialeah
Posted on: 12/10/2019

Career Fair: F&B, Culinary, & Stewarding Positions
Description: Career Fair December 17th, 2019
Company: TRYP Miami Bay Harbor
Location: Miami
Posted on: 12/10/2019

Log In or Create An Account

Get the latest Florida jobs by following @recnetFL on Twitter!

Coconut Grove RSS job feeds