Regional Manager Station Operations Latin America
Company: Atlas Air
Location: Miami
Posted on: April 23, 2024
Job Description:
Regional Manager Station Operations Latin America
Job ID
2024-5838
# of Openings
1
Category
Ground Operations
City
Miami
State
FL
Company
Atlas Air, Inc
Employment Type (Portal Display)
Regular Full-Time
Overview
Provide direction and leadership to the managers and personnel in
their assigned stations on a day-to-day basis to meet the corporate
objectives and metrics. Monitors and communicates with all stations
to ensure all customers, vendors, ground handlers, and company
personnel meet or exceed all company polices or procedures. Main
point of contact for CEIV Pharma, ensures that the Company has
current CEIV certificate as well as ensuring that all personnel
involved with pharma handling are qualified as required by IATA.
Serve the company by providing direction and leadership to the
station personnel in the region to meet the corporate objectives
and metrics. Monitor and communicate with all stations in the
region to ensure all customers, vendors, ground handlers, and
company personnel meet or exceed all company policies or
procedures. To lead on and support Ground Operations in executing
the corporate strategy and various initiatives relating to station
operations and ground services. To drive operational excellence and
service delivery by partnering with regional stakeholders to
provide clarity, guidance and support on the set performance
targets and established matrix. To serve as an extension of HDQ in
the region and in support of the departmental and corporate
strategy. This role has a responsibility to contribute to the
company's safety policy and vision.
Responsibilities
Safety and Regulatory Compliance
- Be accountable for the performance of
the region related to safety and security
- Conform to the required safety and security standards, meet all
company, local, international aviation, authority and legal
requirements
- Oversee all safety issues in the region relating to station
operations, specifically but not limited to handling of dangerous
goods, ground operations, including aircraft ramp and warehouse
activities, and those activities in support of our flight
operations
- Partner with the Station Manager to oversee each station's
Emergency Response Plan (SERP)
- Champion the focus on operational safety and security across
the various types of operations
- Serve as a liaison with the local Civil Aviation Authority and
represent the company's interests
- Ensure that Atlas Air has current CEIV certificate after
successful completion of the Audits for HDQ and stations that will
be certified as CEIV stations.
- Support all activities in the future for CEIV
re-certification.
- Ensure that all personnel involved in Pharma Handling are
qualified as required by IATA and as mentioned in the Atlas Pharma
guide, nominate a back-up person for the CEIV program Service
Delivery and Excellence Ensure all station activities around the
operation consistently run smoothly and effectively Lead and manage
all aspects of the operations in the region to give Atlas Air a
competitive edge in terms of service quality Establish ground
services standards across the region in accordance with corporate
Key Performance Indicators and develop workable strategies to
achieve and maintain these standards in each station Manage all
auxiliary services within the region to deliver a consistent and
high quality level of service at all stations, on and offline Lead
and drive operational excellence by using available service
performance tools and established Key Performance Indicators and
Service Level Agreements Partner with regional support teams and
managers to set SMART goals targeting specific performance
areas
- Service as a liaison and as an extension of the Customer
Service group to support the key customer base and company
brandResponsible for the operational performance within the Latin
American RegionLeads and coordinates the activities of the
region.Conducts operational meetings with regional based customers
and other customers as required.Establishes effective controls and
procedures to drive individual accountability.Monitors and
communicates with all stations in the region to ensure that all
customers' vendors, and ground handlers meet Atlas Air standards,
including areas of safety and security.Provides regional feedback
and direction relating to service initiatives, and other areas that
may have an effect on the service qualityOversees the costs related
to the region and mitigates financial risks Develops and recommends
policy, procedures and actions to achieve and maintain high levels
of customer service to all external and internal
customers.Schedules station visits to ensure vendor and personnel
are providing a consistent high level of service and are in
compliance with company procedures and service level
agreements.Reviews all personnel requests, facility or equipment
additions to ensure they are justified and are within corporate
financial guidelines and standards and provides recommendations to
the Senior Director of Station Operations. Partnerships and
External Liaisons Partner with the Procurement Team to appoint
preferred third party handling agents in each station and establish
Service Level Agreements and take responsibility to closely monitor
performance against the Service Level Agreement Develop close and
effective working relationships with regional Ground Handling
Agents, as appropriate, to extract maximum value from the
relationship Develop and maintain positive relationships with local
Civil Aviation Departments and various applicable regulatory bodies
to enhance the overall interests of the CompanyBridging HDQ & Local
Stations
- Collaborates with the Regional Director of APAC on process
improvement and operational efficiency projects
- Partner with the Security team on all security matters
including liaison with local authorities as required
- Lead on and facilitate the set-up of new stations in
conjunction with Ground Operations directives
- Lead and actively support the execution of services strategies
within the region
- Act as regional trainer as directed by Ground Operations,
Standards and Training
- Lead on and actively support the Commercial team in driving and
delivering customer solutions initiatives in line with sales
strategy
- Ensure that our interests are promoted and liaise with HDQ with
reviews on services and provide meaningful regional feedback
- In support of Ground Operations, Compliance team, serve as the
principal liaison with regional regulatory entities
- Ensure that the Atlas Pharma Guide stay current and up to
date.
- Liaise and support other group companies within Atlas World
Wide Holdings for CEIV Pharma certification. Port Level
- Liaise closely with all port, regional and corporate
stakeholders to ensure strong communication is maintained and focus
areas are aligned
- Anticipate and identify future service and manpower needs,
standardise and implement procedures, recommend and conduct
training of cargo team members and suppliers
- Ensure that new customers receive assistance and support of
flight activity
- Refine local service and standards to streamline procedures to
support core and specialised products
- Maintain Standard Operating Procedures and training records for
the port and suppliers
- Liaise with various airport authorities, local and government
agencies as required
- Assist management with local Station Emergency Response Plan
and business continuity activities when required
- Coordinate regular meetings with service vendors to review
performances and update new policies
- Participate in meetings with internal and external departments
and entities as required
- Serve as the local representative for all contracted vendors
and regulatory bodies as requested
- Participate in audits including pre-assessments for new
stations or a changeover of Ground Handling Agents
- Any other reasonable task as requested including claims and
administrative
- Mentor and support the learning and development of the local
Station Manager in Miami Financial Management
- Monitors regional and station contracts to ensure vendors are
complying with contract provisions and service level
agreements.
- Provide oversight and management of station budgets to ensure
the station's actual costs do not exceed the forecast
- Reviews monthly financial reports to ensure all company travel
is conducted in compliance with company guidelines and ensures
controls are in place to process expensed items according to
company policy
- Create an environment of fiscal responsibility, encouraging
managers to keep costs at a minimum, and foster an environment of
continuous process improvement with the goal of providing the
highest level of service for the lowest cost People Development and
Performance Management
- Lead, support and encourage own team to achieve success
- Build a strong and motivated team, ensuring the right
organizational structure and the right people are in place to
foster positive team spirit and facilitate teamwork
- Supervise and mentor direct reports, encouraging effective
collaboration
- Demonstrate leadership and lead by example in accordance with
our core values
- Develop employees with high potential and identify learning
opportunities to ensure appropriate training and development
- Maintain active and ongoing dialogue in relation to employee
goals and individual performance
- Actively engage with employees to enhance communication and
their understanding of department goals
- Enhance the employee experience in line with the role level and
the internal brand promise
- Provides leadership, mentoring and development of career paths
for key management personnel and makes recommendations to the
Senior Director of Station Operations.
- Establish effective controls and procedures to drive individual
accountability at the station manager level.
- Control and monitor their assigned stations budgets and
expenses to ensure they operate within their planned budget and
meet their financial goals.
Qualifications
- Minimum 7 years of extensive airline operational experience
required
- Experience in all B747 cargo operations.
- Experienced and knowledgeable in all phases of airline
operations, with heavy focus on cargo operations including ACMI,
Scheduled Service and Charter operations, express operations,
commercial and military. Skills:
- Multilingual in English, Spanish and Portuguese preferred
- Bachelor Degree or above
- At least 10 years of extensive airline operational experience
involving large stations or regional concepts
- Experience in all B747 operations preferred, experience across
various aviation operations areas accepted
- Experienced and knowledgeable in all phases of airline
operations, including ACMI, scheduled services and Charter
operation, commercial and military, passenger and cargo
- Ability to organize and perform multiple assignments in a high
stress environment
- Ability to interact, communicate and maintain relationship with
clients, vendors, customers in all levels of management
- Proven ability to lead and manage the activities of a diverse
and large workforce
- Skilled problem solver with superior leadership qualities
- Possess excellent communication, management, and decision
making skills
- Proven negotiation skills
- Ability to work in multi-cultural environment Salary Range:
$91,000- $123,000 Financial offer within the stated range will be
based on multiple factors to include but not limited to location,
relevant experience/level and skillset. The Company is an Equal
Opportunity Employer. It is our policy to afford equal employment
opportunity to all employees and applicants for employment without
regard to race, color, religion, sex, sexual orientation, national
origin, citizenship, place of birth, age, disability, protected
veteran status, gender identity or any other characteristic or
status protected by applicable in accordance with federal, state
and local laws. If you'd like more information about your EEO
rights as an applicant under the law, please download the available
EEO is the Law document at
http://www1.eeoc.gov/employers/poster.cfm. To view our Pay
Transparency Statement, please click here: Pay Transparency
Statement "Know Your Rights: Workplace Discrimination is Illegal"
PosterThe "EEO Is The Law" Poster
Keywords: Atlas Air, Coconut Grove , Regional Manager Station Operations Latin America, Executive , Miami, Florida
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