Creative Project Manager - IV
Company: The Judge Group
Location: Miami
Posted on: April 17, 2024
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Job Description:
Targeted Years of Experience: 5-7 yearsResponsibilities:
Identifies opportunities to reimagine and revolutionize Customer
Experience across company products.
Participates in user research and observation of user tasks,
integrating these findings with business requirements to transform
the user's mental model into the concept.
Delivers service improvements to improve the customer experience
across company. Influences business and technology partners to
support and deliver proposed improvements.
Uses Journey Net Promoter Score and other metrics to measure
improvements over time.
Participates in Customer Experience focus group sessions with
Business, Designers and Technology leaders.
Works across teams to continually eliminate unnecessary processes
and continually implement new ways to enhance Customer Experience
and to deliver tangible improvements.
Monitors and forecasts customer experience trends and impacts by
doing a market study and research across industry to bring insights
on new customer experience trends. Understands customer journeys
across various transactions and identifies process gaps and
opportunities.
Backlog management.
Requirements prioritization.
User story review and acceptance criteria writing.
Support test plan design for experience functionality.
Requirements gathering, evaluation and documentation for processes
and transactions.
Understanding of the process for releasing products, stakeholders,
and negotiation with key partners in order to provide the best
outcome considering business constraints. Analyze competitive
benchmarking to seize new opportunities.MUST HAVE SKILLS:
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Demonstrated active participation in Experience Teams framing and
solving challenging problems on multiple programs or shipped
products with a large user base.
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Proven record of implementation of innovative efforts to improve
experience from concept to execution.
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Experience with agile methodology and tools.DESIRED SKILLS:
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A degree in CX Management.
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Ability to digest and translate complex technical requirements into
intuitive experiences.
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Experience with design tools like Figma, Adobe XD, and Adobe
Creative Cloud.
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Experience with Smart Sheets and/or Google
Suite.EDUCATION/CERTIFICATIONS:
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Please indicate whether education and/or certifications are
required or desired.
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Bachelor's degree or equivalent work experience.
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Five or more years of relevant work experience.
Keywords: The Judge Group, Coconut Grove , Creative Project Manager - IV, Executive , Miami, Florida
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